Monday, November 11, 2013

Supertechies 'Deutsche Bank #KnowYourCustomers Challenge' Solution

Supertechies  'Deutsche Bank #KnowYourCustomers Challenge Solution


Hi, 
I would advice the following steps to be taken-

1. A totally on-line based e-KYC data collection, for the benefit of customers & banks both, not having to go individually to a bank.

2. A cloud based software which can enable customers to upload their information & documents securely as well as allow banks to access data from any branch.

3. Some incentive should be given to customers for taking the efforts, this will lead to quick and more no.s of customers doing the needful. For eg. Give free e-vouchers or gift vouchers on successful completion of KYC; or maybe No charges on ATM withdrawal from other banks. Something where the bank doesn't need to make a big investment but at the same time attract customer's attention.

4. A software to quickly verify if form submitted is incomplete and if it is, a immediate response to customer to update the same.

5. By having everything done electronically, usage of paper decreases, making it eco-friendly too. Online editable forms should be easily downloadable. 

6. Set up a special counter with a computer & scanner for customers who do not have access to the same and can upload their KYC from the bank.

7. Accept 1 document as valid proof for all requirements like ID , Address etc, (For eg. Passport, Aadhar, etc) so that its less of a hassle for customers.

8. On the net-banking website, have a message flash that the KYC procedure is not for the bank's benefit but for the customer's.

Thank you.
Avantika Chitlangia